1. Warranty Coverage

We offer a 1-year limited warranty on all kitchen appliances purchased through Jovrix.xyz. This warranty covers any defects in materials or workmanship under normal use, subject to the terms outlined below.

2. What is Covered?

The warranty covers the following:

  • Manufacturing defects or issues that arise from faulty materials or workmanship.
  • Functionality issues such as electrical malfunctions, broken components, or defective parts.
  • Replacement parts if your product needs repair during the warranty period.

3. What is Not Covered?

The following are not covered under this warranty:

  • Damage caused by misuse or improper handling (e.g., overloading, incorrect voltage, exposure to moisture, or accidental drops).
  • Normal wear and tear, including damage from long-term usage.
  • Damage resulting from external factors such as power surges, fires, or natural disasters.
  • Products that have been tampered with, altered, or repaired by an unauthorized technician.
  • Consumable items such as filters, batteries, or other parts that require regular replacement.

4. How to Claim Your Warranty

If you believe your product is covered under warranty, please follow these steps to initiate a claim:

  1. Contact Customer Support: Reach out to our customer service team via email at support@jovrix.xyz or call us at (XXX) XXX-XXXX. Please have your order number, proof of purchase, and a detailed description of the issue available.
  2. Submit Documentation: You may be asked to provide photos or videos that show the defect or malfunction.
  3. Evaluation: Our team will review your claim and, if eligible, provide instructions on how to return the product for a replacement or repair.
  4. Processing Time: Warranty claims may take up to 7-14 business days to process, depending on the nature of the issue and product availability.

5. Replacement or Repair

If your product is deemed eligible for a warranty claim, Jovrix.xyz will:

  • Repair the item if possible, using new or refurbished parts.
  • Provide a replacement item if the original product is irreparably damaged or defective.

Note: In cases where a replacement is unavailable, we may offer you a similar product of equal or lesser value.

6. Exclusions & Limitations

This warranty is provided in lieu of any other warranty, express or implied, including warranties of merchantability or fitness for a particular purpose. We do not accept liability for incidental or consequential damages arising from product defects.

7. Product Registration (Optional)

While registration is not required to activate your warranty, we highly recommend registering your product on our website for faster service and to receive updates on product recalls, enhancements, and more. Simply visit our Product Registration Page to get started.